Shipping policy

Important Shipping Information

 

DELIVERY TIME

  • The estimated average Delivery time (after the order is dispatched) across Pakistan is 2 to 4 working days for the major cities. For remote areas delivery can take longer.
  • You are requested to be available on the provided contact number so our team can reach you.
  • Timely delivery is subjected to availability of the articles and order confirmation.
  • During sale period, both order processing and delivery may take longer than usual.

INTERNATIONAL DELIVERY

  • The estimated dispatch time for International order is 5 to 7 working after the order has been confirmed and payment received.
  • The delivery time may vary depending on the destination.
  • Zooni will not be responsible for any refund if the consignee requests for order cancelation once the order "is in process".
  • Customers will be liable to bear the shipment and custom/duty charges if they refuse or receive the delivery.
  • During Sale events, average delivery time can exceed than normal

CANCELLATION POLICY

  • For cancellation of prepaid orders, please contact us within 24 hours after order placement. 
  • Once the Order is “in process”, it can no longer be canceled or refunded.

PAYMENT THROUGH CARDS:

  • We aim to provide a safe and secure shopping experience. However, In some instances, we might need some form of payment verification or source to process the order, which will be requested from the consignee through call or email as per the bank's instructions to avoid any fraudulent or suspicious transactions. 
  • Zooni reserves the right to cancel orders if the payment is declined by your authorized payment institution.

DELIVERY CHARGES

  • We offer Free Delivery for all the orders above 3000 PKR within Pakistan.
  • For orders below 3000 PKR, standard delivery rates of PKR 200 will be charged.
  • For International Orders, we offer Free Delivery for all orders above 70,000 PKR. For international orders below 70,000, Standard Courier rates are applicable variable by region and weight of the shipment. International Orders are only dispatched after payment collection via one of our prepaid payment methods,. No COD is available for international orders.
  • Please note that international orders may be subject to local taxes & duties and will be the responsibility of the customer. Any applicable duties or fees will be collected at the time of order delivery by the courier.

TRACK YOUR ORDER

  • Once your order is dispatched you will receive an email/SMS with your tracking number.
  • You can track your order on the respective courier website mentioned in your email.
  • If you don't get any tracking updates, please write to us at contact@zooni.store.
  • Zooni cannot be held liable for late delivery/collection by third-party postal/courier companies. 

ORDER CONFIRMATION

  • All COD Orders must be confirmed. Our systems automatically send you SMS and Automated Voice Recorded calls to confirm the order from your end. For this purpose, please provide correct contact details while placing your order.
  • Failure to confirm your order within 48 hours may result in cancellation of your order. We do not "hold" or "reserve" products for future.

WANT TO AMEND YOUR ORDER?

Only when you are happy, can we be. You can revise your order so that it's just the way you want it by sending us a message on WhatsApp at 030-111-96664 or 030-333-96664 or emailing us at contact@zooni.store before order is processed. If the order hasn’t already been processed, we'll be happy to assist you.