FAQs
We have compiled a list of most frequently asked questions by our customers. Feel free to contact us when you need more help.
What makes Zooni special from other similar ventures?
Zooni is not just a retail market or a shopping store, we believe in showcasing our most special, selected items and presenting it to you as a token of love.
How do we know that the product is original?
We provide a guarantee that we will only sell the material that we mention on our website and social media pages. Every product that we sell has in its description written exactly what it is. You can always contact us if you think there’s any discrepancy and we will happily clear your doubts.
How do we contact you?
You can easily contact us through our contact number (030-111-ZOONI), drop a message on our whatsapp, or reach out to us via Instagram, Facebook or Twitter. We try our best to be as responsive as possible.
Do you have a blog?
Yes, we do have a blog on our website. You can visit it to read more about our products and get interesting facts and figures.
I want to return my purchase, what should I do?
Read our detailed Return Policy in the drop down menu on our main page to learn more about what to do in case of returns/exchange.
Do you have discounts or promo codes?
From time to time, we introduce promo codes and discounts for our customers. Please check our social media to stay updated regarding the offers.
How do I know the size of the shawl/wrap/stole?
Each of our products has their size mentioned on the website in the product description section.
How do I use my Gift Card/Coupon?
It is quite easy to use the coupon or gift cards. Go to the checkout and find the box labelled promo code, add your promo code and you’re good to go.
How do I wash the pashmina fabric?
There’s a detailed blog covering this topic, make sure to go through it here.
Which payment options do you offer?
We are currently offering bank transfers, Cash on Delivery, Easy Paisa, whatever is feasible for you.
What can cause my order to be delayed?
Our courier partners try their best to deliver timely but due to unforeseen circumstances, delivery might be delayed. This includes extreme weather changes, curfews or lockdowns. Orders are also delayed if the shipping address is not correct, or is vague, or when the rider finds the place closed on arrival after 3 attempts at delivery.
What is your shipping time?
Our standard shipping time is 3-5 days.
Can we send a gift to someone through Zooni?
You can easily send a gift to anyone through us. Just discuss with us beforehand if you want to make any special requests.
Do you offer free shipping?
Zooni is proud to provide free shipping on all orders that are priced above Rs. 3000.
If you need more help, you know where to find us!